Skills Matrix:
- Client support
- Configuration
- Trouble shooting
- Networking
- Hardware/software installation and maintenance
- Training and development
- Project management
- Application support
- Web support
- Active directory
- Testing
IT Client Solutions Consultant
Cloud Computing
Server Management
Service Desk
Windows 7
Windows Server
I have supported the following in an enterprise environment. Please note that only the latest versions are listed however, I have supported many older Hardware/OS/Software versions during my 18 years in IT.
Operation Systems
- Windows XP, 7, 8, 10, Snow...
Business Analyst
Agile
Business Analysis
Documentation
HTML
ITIL
Jira
Microsoft Office
Microsoft SharePoint
PMBOK
PRINCE2
Requirements Gathering
SDLC
Service Desk
and 1 other skill
Skills:
- Requirements elicitation and validation.
- Documentation design and development
- Project management (PRINCE2 and PMBoK)
- Adobe RoboHelp
- WordPress
- FrameMaker 7.1/7.2, 9.0
- Author-it 5.1
- Adobe Captivate 9.0
- Oxygen
- XML Author 11.0
- X...
ICT Support Manager
Agile
Business Analysis
Business Process Improvement
Cloud Computing
Communications
Customer Relationship Management
Customer Service
DNS
Data Management
IT Support
ITIL
Incident Management
Infrastructure
Infrastructure Management
Leadership
and 18 other skills
Skills:
- Strong relationship building, influencing skills, working with key customer contacts, account and business development managers.
- Managing multi-million dollar diverse portfolio of clients with a strong focus on customer success
- Providing te...
Logistics, Warehouse and Networking Support Technician
Customer Service
Service Desk
Helpdesk
Incident Management
Change Management
Windows OS
Networks
and 1 other skill
IT Support Specialist
Active Directory
Citrix
Desktop Support
IT Support
Microsoft Office
Service Desk
Technical Support
Ubuntu
Windows 7
Windows 8.1
Technical Skills:
- Microsoft Office 2007, 2010, 2013 (Outlook, Word, Excel, PowerPoint)
- Active Directory
- System Center Configuration Manager 2007 & 2012
- Exchange 2010
- Apple iMac, Mac Mini and Macbook Air, iPhone, iPad
- HP ProLiant and Dell...
System Administrator
Active Directory
CCNA
Cisco
Customer Support
Exchange Server
Helpdesk
ITIL
Network Configuration
Red Hat
Service Desk
VMware
Technical Skills:
- Customer Service
- Applications Support
- Commvault
- Active Directory
- Wsus
- Microsoft Server
- Symantec
- Citrix
- RedHatLinux
- Veritas Netbackup
- Cisco
- SCCM
Help Desk Technician
Change Management
Customer Service
Customer Support
Helpdesk
ITIL
Service Delivery Management
Service Desk
Stakeholder Management
Skills:
- ISO 27001 Lead Implementer
- Change Management
- ITIL Process Management
- Personnel Management
- Stakeholder Management
- Information Security
- Service Delivery
- Technical Documentation
- Training and awareness
- Risk Management
Help Desk Technician
Customer Service
Customer Support
Helpdesk
Microsoft Office
Networks
Service Desk
and 1 other skill
Skills:
- Proven professional phone manner.
- Extremely strong customer support.
- Proven ability to build relationships with key stakeholders.
- Exceptional ITS skills.
- Includes (but not limited to:
- Microsoft Office
- Networking
- Hardware
- Program...
Application Support
Active Directory
Application Support
Customer Service
Customer Support
Database Administration
Helpdesk
Linux
Microsoft Applications
Microsoft Office
Microsoft Visio
Oracle
Oracle 11g
Perl
SQL Server
Service Desk
and 9 other skills
Technical Skills:
- HP OpenView Service Desk
- BMC Event Manager Console using BMCIX 7.0
- FTSS Console
- Sitescope 7.9
- BMC Remedy IT Service Management and dbSymphony for Incident Management
- GCM (Global Change Management) Portal for Change Requests...
Service Desk Manager
Customer Service
Documentation
ITIL
Leadership
Service Desk
Stakeholder Management
and 1 other skill
Skills:
- People management and motivation
- Experienced, with advanced technical knowledge: Level 1 and 2 Support Stakeholder engagement
- Fostering a customer centric approach
- Analysing and leveraging data – making numbers tell a story
- Training and...
Actively seeking employment
Desktop Support Level 2
ITIL v3 Foundation
Desktop Deployment
Hardware Troubleshooting
Service Desk
Leadership
and 1 other skill
IT Support Analyst
Microsoft SCCM
Citrix
Service Desk
Desktop Support
Active Directory
Microsoft Office
Office 365
Windows 10
Windows 8
Windows 7
Windows XP
Hardware Troubleshooting
Software Troubleshooting
RDP
and 4 other skills
Service Desk Analyst
Active Directory
Customer Service
Documentation
Microsoft SCCM
Service Desk
Software Configuration
Software Installation
Technical Support
Troubleshooting
VPN
Windows 7
macOS
and 2 other skills
Technical Skills:
- Operating Systems u2013 Windows, Linux, OSX
- Big Data Technologies u2013 Apache Hadoop (MR version 2), Hive, Pig, Oozie, Sqoop, HBase, MongoDB, Zookeeper
- Real Time Data Processing u2013 Spark, Storm
- IDEs u2013 Eclipse, RStudio, A...
Service Desk Analyst
Exchange Server
Hyper-V
LAN
Microsoft SCCM
Microsoft SharePoint
Office 365
SQL
Service Desk
TCP/IP
VMware
WAN
Windows Server
and 1 other skill
Technical Skills:
- Office 365
- Cloud Migration
- ERP MYOB
- Windows Server
- MS Exchange
- SharePoint
- IIS
- PC/Server Hardware fault diagnosis and repairs
- LAN, WAN, VPN's, TCP/IP
- DHCP
- HyperV
- VMware ESX
Desktop Support Consultant
Active Directory
Customer Service
Exchange Server
ITIL
Microsoft Office
Microsoft SCCM
Network Configuration
Service Desk
Software Configuration
Software Installation
Technical Support
VPN
Windows Server
and 1 other skill
Skills:
Technical Skills:
- Demonstrated ability to analyse, process and troubleshoot client’s computer or printer software/hardware issues during internship and full time work at PeterMac cancer centre
- Competent administration and maintenance of netw...
Service Deck Analyst
Cisco
Citrix
LAN
Microsoft Office
Routers
SAP
Service Desk
Software Configuration
Switches
TCP/IP
Technical Support
Windows Server
and 1 other skill
Technical Skills:
- Platforms: Microsoft Windows XP/10, Server 2000 - 2012, Mac OS, Linux
- Hardware: Printers, Modems, Projectors, Scanners, Switches, Routers
- Software: Citrix, SAP Netweaver, Cisco VPN, Junos Pulse VPN, SCCM, Service Now, ITSM, Servic...
Implementation Manager / Senior Project Manager
Software Development
Service Desk
Project Delivery
Vendor Management
PMBOK
Team Management
and 7 other skills
ITO Service Delivery Consultant II
Active Directory
TCP/IP
DHCP
MySQL
Service Desk
Office 365
Windows 10
Windows Server 2008
Windows Server 2012
Citrix
Microsoft SharePoint
VMware ESXi
VMware
Microsoft Office
and 2 other skills
Operations Specialist
Microsoft Office
IT Support
Customer Service
Salesforce
Network Administration
Jira
Service Desk
Helpdesk
and 2 other skills
IT Business Analyst
Microsoft Applications
Office 365
Active Directory
Service Desk
Microsoft Excel
Business Analysis
MySQL
SQL Server
and 1 other skill
Technical Deployment Engineer
Service Desk
and 2 other skills
IT Support Officer / Help Desk / Service Desk / ICT Security Support / Desktop Support / IT Officer /Any IT profession
