Core Competencies:
Service Delivery
- Ability to develop and managing the appropriate customer contract relationships relating to day-to-day operations while managing client expectations in conjunction with the account management team
- Day-to-day manag...
Project Manager
Agile
Business Analysis
Business Process Improvement
Customer Relationship Management
Customer Service
Data Management
Incident Management
Infrastructure Management
Leadership
Lean Six Sigma
Microsoft Access
Microsoft Applications
Microsoft Office
Microsoft Project
Oracle
and 11 other skills
SKILLS
- IT Project Management: End-to-end migrations
- Business Analysis, BAU
- Business Consulting: SWOT analysis, Cashflow, P&L
- Demonstrated experience in managing complex projects and multiple small projects concurrently
- Demonstrated knowledg...
Project Management
Leadership
Infrastructure
Microsoft Applications
Project Delivery
and 6 other skills
Application Support
Active Directory
Application Support
Customer Service
Customer Support
Database Administration
Helpdesk
Linux
Microsoft Applications
Microsoft Office
Microsoft Visio
Oracle
Oracle 11g
Perl
SQL Server
Service Desk
and 9 other skills
Technical Skills:
- HP OpenView Service Desk
- BMC Event Manager Console using BMCIX 7.0
- FTSS Console
- Sitescope 7.9
- BMC Remedy IT Service Management and dbSymphony for Incident Management
- GCM (Global Change Management) Portal for Change Requests...
