Skills:
System:
- OS/Platforms – Dos, MS Windows 9x/XP/7/10, Mac OS X.
- Office products – office 2007/2010/2011/2013/2016 and Office 365
- Coordinate the Creation, Configuration and implementation of the organization’s SOE
- image.
Tools:
- Maintaine...
Helpdesk Analyst
HTML
Helpdesk
Service Desk
Windows 7
Windows XP
Skills Matrix:
- Client support
- Configuration
- Trouble shooting
- Networking
- Hardware/software installation and maintenance
- Training and development
- Project management
- Application support
- Web support
- Active directory
- Testing
Help Desk Analyst
Active Directory
Desktop Support
Helpdesk
IT Support
Technical Support
Windows 7
Windows XP
SKILLS:
- Vast knowledge of computer software and operating systems (specifically on Windows 7 and Vista, Windows 98, 8.1 and MSDOS to a lesser extent)
- Understandings of computer hardware (Desktop and Laptop), can take apart a laptop/desktop and put b...
Help Desk Analyst
Active Directory
Client Relationships
Customer Support
Exchange Server
HTML
Helpdesk
Jira
Microsoft Dynamics
Microsoft SharePoint
MySQL
Software Installation
TCP/IP
Troubleshooting
VPN
WAN
Technical Skills:
- Operating Systems: Windows NT/ 2000/2003/XP/Vista/7/8, macOS X. Familiarity with UNIX and LINUX
- Software: Microsoft Office Suite, VMWARE, Citrix, Spectrum, Remedy, Sharepoint, Dynamics, PRTG, Exchange, II, JIRE, DameWAre, Symantec,...
IT Technician
Helpdesk
IT Support
ITIL
Microsoft Office
Network Administration
Network Configuration
Networks
Windows 7
Windows Vista
Windows XP
Technical Skills:
- MS Network & Equipment Support
- End User Training
- Spreadsheet Creation
- Customer Service & Advanced MS Office
- PC & Laptop Assembling
- Major Software/Systems Implementations
- Systems Security & Monitoring
- Fami...
Logistics, Warehouse and Networking Support Technician
Customer Service
Service Desk
Helpdesk
Incident Management
Change Management
Windows OS
Networks
and 1 other skill
IT Support Officer
Active Directory
Backup and Restore
Cisco
Citrix
Customer Service
Customer Support
Desktop Support
Exchange Server
Helpdesk
IT Support
Microsoft Office
MySQL
Network Monitoring
SQL Server
Server Management
and 2 other skills
Technical Skills:
Operating Systems
- Microsoft Windows (7, 8, Server 2008/R2, Server 2012)
- Linux Ubuntu
Databases
- MySQL
- MS Access
- Oracle
Programming Languages
- Java
- D/HTML
- CSS
- CakePHP
- XML
- SQL
- Networking Tools
- CISCO Router
SharePoint Administrator
ASP.NET
Active Directory
CSS
Desktop Support
HTML
Helpdesk
Office 365
SQL
SharePoint 2010
SharePoint 2013
SharePoint Administrator
Web Content Management
Windows Server 2008 R2
Windows Server 2012 R2
Technical Skills:
- Microsoft SharePoint (2010, 2013) Administration
- Windows Servers, Active Directory, NLB, Windows services.
- PowerShell, Networking, Troubleshooting, SQL.
- Office 365, Sitecore, SDL Tridion, Nintex, Visual Studio, Infopath.
- Deskt...
Help Desk Analyst
Adobe Photoshop
Agile
Customer Relationship Management
Data Management
Helpdesk
Incident Management
Infrastructure Management
Leadership
Lean Six Sigma
Microsoft Office
OH&S
Office 365
Quality Assurance
Relationship Building
Report Generation
and 11 other skills
Technical Skills:
- Microsoft Office Suite
- Adobe Photoshop
- ACDC
- Windows and Mac operating systems
- General Computer Troubleshooting
Help Desk Analyst
CSS
Cisco
Cloud Computing
Customer Service
Data Entry
Firewalls
HTML
Hardware Troubleshooting
Helpdesk
ITIL
Leadership
Microsoft Office
MySQL
Network Administration
Network Monitoring
and 11 other skills
Skills:
- Customer service
- Application / system support
- First point of IT contact:
- 1st level helpdesk
- 2nd / 3rd level helpdesk
- Adhere to QA policies
- User management
- Train endusers
- Use diagnostic tools / resources
- Server management
- Sec...
System Administrator
Active Directory
CCNA
Cisco
Customer Support
Exchange Server
Helpdesk
ITIL
Network Configuration
Red Hat
Service Desk
VMware
Technical Skills:
- Customer Service
- Applications Support
- Commvault
- Active Directory
- Wsus
- Microsoft Server
- Symantec
- Citrix
- RedHatLinux
- Veritas Netbackup
- Cisco
- SCCM
Roll Out Technician
Active Directory
Configuration Management
Desktop Deployment
Helpdesk
Microsoft SCCM
Rollout
Software Configuration
VMware
Technical Skills:
- LAN/WAN Networks
- Cisco
- SAP Client
- Checkpoint
- DNS
- Active Directory
- Commvault
- Servers
- IBM Routers
IT Technician
Active Directory
Helpdesk
Networks
Rollout
Routers
Software Configuration
Windows Server
Technical Skills:
- Operating Systems:MAC OSX, Windows 7, Windows XP professional, Windows server 2008 R2, Unix, Linux
- Hardware :PC maintenance and care, upgrading and building.
- Network backbone devices(routers, switches, modems)
- Portable devices
-...
IT Technician
CCNA
CMS
Cisco
Customer Service
Documentation
Hardware Troubleshooting
Helpdesk
LAN
Linux
Network Administration
Network Configuration
Networks
Routers
Server Management
Software Configuration
and 19 other skills
Skills:
- Cisco IT Exploration: PC Hardware & Software
- Cisco CCNA 1: Network Fundamentals
- Cisco CCNA 2: Routing Protocols & Concepts
- Cisco CCNA 3: LAN Switching & Wireless
- Cisco CCNA 4: Accessing The WAN
- Ensure Team Effectiveness
-...
Helpdesk/IT Consultant
Desktop Support
Disaster Recovery
Documentation
ERP
Helpdesk
ITIL
Oracle
SQL
Testing
and 1 other skill
Technical Skills:
- Outstanding verbal & written communication at all levels
- Diverse experience and skills in overall IT operations
- Adoption & implementation of ITIL practices
- Excellent management of IBM, HP & SUN hardware platforms
- T...
Microsoft Office
Helpdesk
Windows OS
Office 365
Networks
and 1 other skill
IT Specialist
.NET
Active Directory
Agile
C
CCNA
Customer Relationship Management
Customer Support
Data Management
Desktop Support
ERP
Exchange Server
Helpdesk
Hyper-V
ITIL
Incident Management
and 34 other skills
Technical Skills:
- Microsoft Windows XP/7/8/10; Mac OS, Android on desktop/laptop/tablet/mobile
- Excellent in Microsoft Office 2003/2007/2010/2013
- Windows Server 20012/2008/2003, Microsoft Exchange
- SQL Server 2012/2008/2005, Ms Access, FoxPro; CSV/...
Help Desk Analyst
Configuration Management
Customer Service
DNS
Helpdesk
SQL
Software Configuration
Software Installation
VMware
Windows Server
and 1 other skill
Skills: - Customer Service
- SQL
- Windows Server
- Installation
- Configuration
- VMware
- DNS
- Remote Apps
- Active Directory
- Setting up hardware
- Logging and Ticketing
IT Support Specialist
Business Analysis
Customer Service
Helpdesk
ITIL
Microsoft Office
Reporting
Requirements Analysis
SAP
Skills:
- Competent demonstration of commercial awareness.
- Global skills - an understanding of the challenges of culture and language barriers of a global organisation.
- Excellent time management skills.
- Experience working with SAP Business Objects...
IT Desktop Support
Cisco
Configuration Management
Customer Service
DNS
Helpdesk
Hyper-V
Microsoft Office
Oracle
VMware
Windows Server
Skills:
- Microsoft Server 2000/2012
- DNS/DHCP Configuration
- Active Directory
- Cisco
- VMware
- Oracle
- VirtualBox
- Microsoft Hyper-V
- Microsoft Office
App & Helpdesk Support
Active Directory
Desktop Deployment
Helpdesk
ITIL
Microsoft SCCM
TCP/IP
Windows XP
Skills:
- SOE Deployment Specialist (WINTEL)
- Microsoft Products (advanced user)
- TCP/IP Networks
- Windows XP and Windows 7 Environment
- Active Directory / DFS / DHCP / DNS
- Systems Center Configuration Manager (SCCM)
Help Desk Technician
Active Directory
Active Directory 2003
Active Directory 2008
Active Directory 2012
Adobe Creative Cloud
Adobe Dreamweaver
Adobe Flash
CCNA Security
Configuration Management
Customer Service
DHCP
DNS
ERP
Helpdesk
Java
and 11 other skills
Skills:
- Java
- C++
- DNS
- NAP DHCP
- VPN
- LAN/WAN
- Project Management
- Network Application
- Software Engineering
- Domain Controller
- Network Design & Security
- Network Administration Management
Helpdesk/IT Consultant
Active Directory
Application Support
Customer Support
Desktop Deployment
Desktop Support
Helpdesk
ITIL
Incident Management
Microsoft Office
Microsoft Outlook
Troubleshooting
and 2 other skills
Technical Skills:
- Windows XP, Vista, 7 and 8.
- Knowledge of ITIL processes.
- Skilled in MS Word, MS Excel and MS Powerpoint.
- Active Directory experience.
- Desktop troubleshooting.
- Familiar with Photoshop and web development technologies such as...
Help Desk Technician
Change Management
Customer Service
Customer Support
Helpdesk
ITIL
Service Delivery Management
Service Desk
Stakeholder Management
Skills:
- ISO 27001 Lead Implementer
- Change Management
- ITIL Process Management
- Personnel Management
- Stakeholder Management
- Information Security
- Service Delivery
- Technical Documentation
- Training and awareness
- Risk Management
Help Desk Analyst
.NET
Active Directory
Apache Tomcat
C
C++
CCNA
Cisco
Customer Service
Helpdesk
Java
LAN
Leadership
Microsoft Excel
Microsoft Office
Microsoft PowerPoint
and 6 other skills
Skills:
- Good interpersonal and communication skills of a professional nature.
- Experience in MS Windows 7/8, XP, Vista.
- Networking skills including DHCP, DNS, LAN and WAN.
- Knowledge of CISCO, Routers and switches.
- Good understanding of Active Di...
Help Desk Analyst
Active Directory
CCNA
Cisco
Documentation
Helpdesk
Linux
Microsoft SCCM
Routers
Unix
VMware
VoIP
Windows Server
Technical Skills:
- Advanced knowledge and training with Windows operating systems from stand-alone to network level configurations including Windows 7, Vista, XP, Win 8 and 2000/2003/2008/2012 server based products as well as virtual environments (citri...
Help Desk Technician
Active Directory
Customer Support
Desktop Deployment
Desktop Support
Helpdesk
Joomla
Microsoft Office
Microsoft Project
Microsoft SharePoint
SQL
Skills:
- Active Directory
- MS Project 2010
- SharePoint
- Microsoft Office 365
- Windows XP /7 / 8 / 8.1 / 10
- Mac OS X – 10.7 / 10.8 / 10.9
- Client Account Management
- Joomla / Drupal / Wordpress
- High Level Customer Engagement
- MCITP – Enterpris...
Help Desk Technician
Customer Service
Customer Support
Helpdesk
Microsoft Office
Networks
Service Desk
and 1 other skill
Skills:
- Proven professional phone manner.
- Extremely strong customer support.
- Proven ability to build relationships with key stakeholders.
- Exceptional ITS skills.
- Includes (but not limited to:
- Microsoft Office
- Networking
- Hardware
- Program...
Helpdesk/IT Consultant
Active Directory
CCNA
Customer Service
Customer Support
Exchange Server
Helpdesk
Microsoft Office
Networks
Virtualisation
VoIP
Windows Server
Skills:
Certifications
- CCNA,
- Microsoft: Microsoft Certified Professional (MCP),
- ACMA Open Cable License,
- Citrix Certified Associate (CCA),
- White Card,
- Dell Certified Service Engineer,
- Lenovo Authorized Service Provider.
- CCNA Security (In...
Help Desk Analyst
Cloud Computing
Customer Service
Customer Support
Helpdesk
JavaScript
Microsoft Office
Microsoft SharePoint
Troubleshooting
and 1 other skill
Skills:
- Operating System: Windows OS (1998 to 8), Macintosh (tiger to Yosemite), Basic Linux (Unix).
- Programming Language & Databases: Java, JavaScript, HTML, PHP, CSS, MySQL, Oracle. Application: Microsoft (Office, Office 365, Cloud, Exchange, S...
Helpdesk/IT Consultant
Cloud Computing
Customer Service
Customer Support
Hardware Troubleshooting
Helpdesk
Microsoft Office
Software Configuration
Software Troubleshooting
Troubleshooting
Adobe Creative Cloud
and 2 other skills
Skills:
- Customer Service
- Inbound and outbound calls
- Desktop support
- Diagnosing and repairing
- Hardware Engineer
Help Desk Analyst
Communications
Customer Service
Customer Support
Helpdesk
IT Support
Microsoft Office
Skills:
- Client Relations Specialist
- Conflict Resolution Techniques
- Customer Services/Sales
- Team player & Self motivated
- Ability to Operate Multiple Phone Lines
- Microsoft Office Applications
- Strong Listening/Communicational Skills
- IT M...
Application Support
Active Directory
Application Support
Customer Service
Customer Support
Database Administration
Helpdesk
Linux
Microsoft Applications
Microsoft Office
Microsoft Visio
Oracle
Oracle 11g
Perl
SQL Server
Service Desk
and 9 other skills
Technical Skills:
- HP OpenView Service Desk
- BMC Event Manager Console using BMCIX 7.0
- FTSS Console
- Sitescope 7.9
- BMC Remedy IT Service Management and dbSymphony for Incident Management
- GCM (Global Change Management) Portal for Change Requests...
Help Desk Analyst
Customer Service
Customer Support
DNS
Exchange Server
Helpdesk
IT Support
Microsoft SharePoint
Troubleshooting
Skills:
- Demonstrates ability and desire to learn Corporate, Division, and Facility-specific applications, technology, and terminology.
- Demonstrated ability to learn customer support processes and techniques.
- Strong analytical skills.
- Ability to s...
Help Desk Analyst
Active Directory
Cisco
Citrix
Customer Service
Exchange Server
Helpdesk
Software Installation
Web Applications
Skills:
- Active Directory
- Microsoft Exchange
- Citrix
- Microsoft Office
- VNC
- Remote Desktop
- Remote Assistance
- Cisco Phones
- Lync
Help Desk Technician
Customer Service
Customer Support
Helpdesk
Microsoft Office
Troubleshooting
Skills:
- Microsoft Word
- Microsoft Outlook
- iOS
- Android OS
- Windows OS
- Mac OS
- Data Entry
- 110 WPM.
Program Manager
Agile
Budgeting
Change Management
Customer Relationship Management
Data Management
Helpdesk
ITIL
Incident Management
Infrastructure Management
Leadership
Lean Six Sigma
PMBOK
Relationship Building
Report Generation
Risk Management
and 7 other skills
Skills:
- Team Management
- Standardised PM
- Application and Technology
- Business Analysis
- Stakeholder Engagement
- Commercial Insights and Vendor Management
- People Management
- Strategy and Innovation
- Change Management
- Budgeting
- Risk Review...
Systems Engineer
Active Directory
Customer Support
Data Migration
Helpdesk
ITIL
Leadership
Microsoft Office
Microsoft SCCM
Network Configuration
SAN
Troubleshooting
VMware
VPN
and 1 other skill
Skills:
- Technical level 2 and 3 support
- Active Directory
- Group Policy
- DNS
- Server Builds
- SCCM
- Server data migration
- Application Support
- VPN
- Blade Systems
- SQL Admin Tasks
- Netbackup
Help Desk Support
Communications
Desktop Support
Helpdesk
IT Support
Microsoft Office
Rollout
Software Configuration
Troubleshooting
Skills:
- Expert knowledge of Microsoft environment and proven ability to extend help to end users including business clients both in person and remotely.
- Knowledge and experience in troubleshooting, repair and re-Installation of software programs and...
Level 2 Technical Specialist
Customer Service
Technical Support
Helpdesk
C#
Microsoft Windows Installer
and 3 other skills
IT Desktop Support
Active Directory
Citrix
Customer Service
Desktop Support
Helpdesk
Microsoft SCCM
Network Configuration
Software Configuration
Software Installation
Unix
and 1 other skill
Skills:
- Windows 7/XP
- Group Policy Management
- Active Directory
- SCCM Software Deployment
- Roaming Profiles
- UNIX
- Windows 7
- Windows Server 2008
- Citrix Receiver
- Office 2010
- IBM Notes 9 Client
- Domino Server
- Dell KACE
- Dell Desktop Aut...
Service Desk Analyst
Active Directory
Administrator
Communications
Customer Service
DNS
Helpdesk
ITIL
Network Administration
Routers
TCP/IP
VMware
and 2 other skills
Skills:
- Proficiency in software and hardware installation and configuration.
- Excellent knowledge of networks TCP/IP, Ipv4, DNS and routing.
- Excellent knowledge of Windows operating systems.
- Strong attention to detail.
- Applying a range of strate...
CRM Trainer Facilitator
Communications
Customer Relationship Management
Document Management
Documentation
ERP
Helpdesk
ITIL
Leadership
Microsoft SharePoint
Requirements Gathering
and 3 other skills
Skills:
- Course Coordination / management
- Trainer Coordination / management
- VET Sector knowledge and experience
- Accredited/non-accredited training
- Verification of Competency (VOC) Assessments
- Technical writing
- Training & assessment mater...
Helpdesk and Computer Technician
Helpdesk
WordPress
Customer Service
SQL Server
Switches
Routers
and 1 other skill
National Service Manager IT
Active Directory
Citrix
Document Management
Exchange Server
Helpdesk
ITIL
Routers
Service Delivery Management
Stakeholder Management
Switches
VMware
Vendor Management
and 1 other skill
Skills:
- Microsoft Office
- Exchange
- Citrix
- Active Directory
- Document Management systems
- Microsoft environment,
- Windows 10/8/7/XP desktops
- AirWatch MDM
- Hardware repairs and upgrades
- Wireless network configuration and support
Support Engineer
Active Directory
Cisco
Customer Service
DNS
Exchange Server
Helpdesk
IT Support
LAN
Microsoft Office
SQL
Troubleshooting
Skills:
- Customer Service
- Troubleshooting
- Remote Access
- Disaster Recovery
- Microsoft Exchaneg
- Active Directory
- Software Installation
- Software Configuration
- CCNA
- Cisco
- DNS
- WAN
- TCP/IP
Project Manager (Consultant)
Project Management
Microsoft Office
Microsoft Project
Team Management
ERP
Change Management
Helpdesk
and 5 other skills
Service Desk Analyst
Active Directory
Administrator
CCNA
Cisco
Communications
Desktop Support
Documentation
Helpdesk
Microsoft Office
Troubleshooting
Windows Server
and 1 other skill
Skills:
- Windows 7 Service Pack 1
- Windows XP Service Pack 3
- Microsoft Office 2003, 2007 and 2010
- Windows Small Business Server 2003 and 2008 and 2012
- Windows 7
- Exchange 2007
- Symantec Backup Manager
- Lotus Notes 8.5.2
- CCNA - Phase 1
- Thi...
IT Desktop Support
CSS
Customer Relationship Management
Desktop Support
HTML
Helpdesk
Hyper-V
JavaScript
LAN
Microsoft SCCM
MySQL
PHP
Software Configuration
Software Installation
Troubleshooting
WAN
and 2 other skills
Technical Skills:
Operating Systems:
- Windows NT/2000/XP/Vista/7/8/8.1/10, UNIX, Linux, Red Hat Linux, Apache, OS X and Windows-based server network, with a combination of physical and AWS, Hyper-V virtual servers and VMware vSphere
Programming Langua...
Level 2 & 3 Desktop Support Engineer
Active Directory
DNS
Helpdesk
Lotus Notes
Microsoft Office
Microsoft SCCM
SQL Server
Software Configuration
Software Installation
Troubleshooting
VMware
and 2 other skills
Skills:
- Possess high level communication, inter-personal and organisational skills
- Demonstrate accuracy and attention to details in all tasks and responsibilities
- Capable of handling multiple tasks and duties to work effectively in a team
- Thoroug...
Help Desk Analyst
Administrator
Helpdesk
IT Support
Microsoft Certified Solutions Associate (MCSA)
and 2 other skills
Skills:
- Experience in customer service environment
- Sound experience in the use of PC’s and Microsoft Office applications
- Experience in providing service in a Help Desk environment including knowledge of Help Desk Support tools
- Advanced Administra...
Administration Officer
Active Directory
CMS
Customer Support
DNS
HTML
Helpdesk
LAN
Microsoft Office
Software Configuration
Software Installation
Troubleshooting
Visual Basic .NET
Windows Server
and 1 other skill
Strengths:
- Creative personality
- Enthusiastic, with a high level of self-motivation
- Excellent communication skills at all levels
- Excellent team member, requiring minimum supervision
- Able to meet tight deadlines and priorities workload
- Ability...
Mr.
People Management
Customer Service
Helpdesk
and 7 other skills
L1/L2 IT Support Engineer
Microsoft Office
Helpdesk
and 2 other skills
Casual Helpdesk Support
Helpdesk L2
SAP ABAP
Active Directory
TCP/IP
DHCP
Windows Server 2008
Windows Server 2012
Network Support
Microsoft Office
Customer Service Representative
Desktop Support
Windows OS
macOS
Customer Service
Helpdesk
Leadership
Active Directory
Citrix
and 3 other skills
Project Intern
Requirements Gathering
Business Process Management
Hardware Troubleshooting
Helpdesk L1
Cisco Switches
Cisco Routing
and 1 other skill
Operations Specialist
Microsoft Office
IT Support
Customer Service
Salesforce
Network Administration
Jira
Service Desk
Helpdesk
and 2 other skills
Deployment Engineer
Administrator
Customer Service
Customer Support
Desktop Deployment
Helpdesk
I am a hard-working reliable IT professional. I enjoy working as part of a team and can be trusted to work independently when required and take ownership of the task at hand. I am professional, polite and have great communicative skills with customers and...
Help Desk Analyst
CSS
Customer Support
HTML
Helpdesk
Java
Microsoft Office
and 1 other skill
I am a great communicator with a passion to learn. I am empathetic and calm person with a professional and polite phone manner. I like to share my IT knowledge with others and learn new skills along the way. In addition I am a great trouble shooter who pu...
Service Desk Analyst / Support Engineer
Customer Service
Customer Support
Helpdesk
Demonstrated skills & personal attributes:
- Good at problem solving and Mathematics.
- Excellent communication skills.
- Good computer skills.
- Knowledge of tools / maintenance of tools.
- Work well under pressure.
- Good at working in a team...
IT Technical Specialist/Support Desk
Helpdesk
Active Directory
Office 365
IT Support
Customer Service
Windows 10
Office 365 Exchange
and 10 other skills
L1 Network Technician
CCNA Routing & Switching
Network Administration
Network Security
IT Support
Desktop Support
Helpdesk
SEO Analyst
Helpdesk
and 1 other skill
Field Engineer /Desktop Support
Hardware Troubleshooting
Cisco
Windows OS
Windows Server
Helpdesk
Customer Service
VoIP
and 6 other skills
Hel Desk support
Customer Service
Helpdesk
and 3 other skills
A highly focussed, customer driven IT professional dedicated to delivering the best service to my clients.
