Using my significant IT project management skills, deliver measurable business improvements and enhanced customer experience for companies and organisations seeking to stay ahead of digital, regulatory and competitive challenges.
Customer relationship ma...
IT Client Solutions Consultant
Cloud Computing
Server Management
Service Desk
Windows 7
Windows Server
I have supported the following in an enterprise environment. Please note that only the latest versions are listed however, I have supported many older Hardware/OS/Software versions during my 18 years in IT.
Operation Systems
- Windows XP, 7, 8, 10, Snow...
ICT Support Manager
Agile
Business Analysis
Business Process Improvement
Cloud Computing
Communications
Customer Relationship Management
Customer Service
DNS
Data Management
IT Support
ITIL
Incident Management
Infrastructure
Infrastructure Management
Leadership
and 18 other skills
Skills:
- Strong relationship building, influencing skills, working with key customer contacts, account and business development managers.
- Managing multi-million dollar diverse portfolio of clients with a strong focus on customer success
- Providing te...
Skills:
- Customer service
- Application / system support
- First point of IT contact:
- 1st level helpdesk
- 2nd / 3rd level helpdesk
- Adhere to QA policies
- User management
- Train endusers
- Use diagnostic tools / resources
- Server management
- Sec...
Help Desk Analyst
Cloud Computing
Customer Service
Customer Support
Helpdesk
JavaScript
Microsoft Office
Microsoft SharePoint
Troubleshooting
and 1 other skill
Skills:
- Operating System: Windows OS (1998 to 8), Macintosh (tiger to Yosemite), Basic Linux (Unix).
- Programming Language & Databases: Java, JavaScript, HTML, PHP, CSS, MySQL, Oracle. Application: Microsoft (Office, Office 365, Cloud, Exchange, S...
Helpdesk/IT Consultant
Cloud Computing
Customer Service
Customer Support
Hardware Troubleshooting
Helpdesk
Microsoft Office
Software Configuration
Software Troubleshooting
Troubleshooting
Adobe Creative Cloud
and 2 other skills
Skills:
- Customer Service
- Inbound and outbound calls
- Desktop support
- Diagnosing and repairing
- Hardware Engineer
Project Manager
Agile
Business Analysis
Change Management
Cloud Computing
Customer Relationship Management
Data Management
Data Warehousing
ERP
ITIL
Incident Management
Infrastructure Management
Leadership
Lean Six Sigma
Microsoft Project
Oracle
and 8 other skills
Skills:
Industry Specific Skills
- Software Vendors / Products - evaluation, selection & control of external software vendors (on-shore & off- shore) and ERP / Financial solutions
- Insurance - Life, General
- Manufacturing - Food & Beverage...
Product Development Manager
API
Cloud Computing
Communications
Data Analysis
Integration
Leadership
Security
Solutions Architect
Vendor Management
and 2 other skills
Skills:
- IOT
- Product Management
- Business Enterprise
- Big Data
- Analytics
- Cloud
- Product Vendor
- Systems Integrator
- End-User Organisations
Mulesoft Consultant
Cloud Computing
Integration
Java
Java EE
Oracle
SQL Server
and 2 other skills
Technical Skills:
Integration, EAI, ESB:
- TIBCO(BW, EMS, ESB, ADMIN, BWC, RV, HAWK, iProcess), Mulesoft, Dell Boomi cloud Integration
Dev Lanaguages:
- Java, J2EE
Databases:
- Oracle, MS SQL Server Unix, Linux, Windows
Other Software, standards an...
Infrastructure Technical Support
AWS
Change Management
Cloud Computing
Disaster Recovery
Infrastructure
Oracle
Puppet
SAN
Security
Virtualisation
and 3 other skills
Skills:
- IBM AIX Virtualisation and Administration
- Data Centre Virtualisation and Transformation
- Enterprise Infrastructure Optimisation
- Cloud Computing
- NOC Establishment and Operation
- Business Continuity Planning/Disaster Recovery Planning
- C...
Technical Project Manager/Scrum Master/Software Development Manager
Cloud Computing
Software Development
Requirements Analysis
E-commerce
Vendor Management
Business Analysis
Databases
ScrumMaster
and 5 other skills
Marketing Cloud Specialist
Business Analysis
CSS
Cloud Computing
Data Warehousing
HTML
JavaScript
Microsoft Office
Requirements Gathering
SQL
Solutions Architect
Stakeholder Management
UML
and 1 other skill
Skills:
IT Skills/Competency:
- Web Design (HTML, CSS, JavaScript) Database/Data Warehouse Design & SQL Data/process modelling & UML
- Strong Microsoft Office Suite (Access, Excel, Powerpoint, Outlook, Word, Visio)
Languages:
- German: studied...
Presales Consultant
Cloud Computing
Data Warehousing
ITIL
Oracle
PL/SQL
Project Management
SAP
Software Development
Team Management
and 6 other skills
**Specialties:**
- Possess extensive Pre-sales experience for enterprise level software, including preparation of RFI, RFP, driving requirements gathering workshops and proof of concept engagements.
- Worked with enterprise level ERP (SAP and Oracle Reta...
Desktop and Network Support Engineer
Cloud Computing
Exchange Server 2012
Desktop Support Level 3
Microsoft Certified Solutions Associate (MCSA)
Windows Server
DNS
DHCP
Active Directory
VMware
CCNA
ITO Service Delivery Consultant II
Windows Server 2012 R2
Backup and Restore
Network Security
Network Support
Database Administration
Database Design
Database Development
Network Administration
Network Monitoring
Network Configuration
Web Development
Web Design
Shell Scripts
PowerShell 3.0
Kali Linux
and 26 other skills
Bachelor of Inf. & Tech. (Networking) Tutor/ IT Help Desk and Support.
CCNA Routing & Switching
Cloud Computing
Active Directory
and 1 other skill
IT graduate
CCNA
Active Directory
Windows 10
Cloud Computing
and 3 other skills
Web Developer
Microsoft Office
Hardware Troubleshooting
Business Analysis
Cloud Computing
AWS
Troubleshooting
Databases
and 2 other skills
Administration/Support officer
Java
C++
Cloud Computing
and 4 other skills
Software Developer
Web Development
Adobe Creative Cloud
Microsoft Office
Cloud Computing
Git
Microsoft SharePoint
Helpdesk L1
Customer Service
MySQL
Java
Python
Ruby
HTML
CSS
jQuery
and 8 other skills
Desktop Support Engineer
Cloud Computing
Desktop Support
and 2 other skills
Desktop Engineer (contractual employee)
Windows OS
Cloud Computing
Network Support
Active Directory
Linux
Associate Network Engineer
Network Configuration
Cloud Computing
Java
MySQL
HTML
Wireshark
Kali Linux
C
C++
Python
and 8 other skills
Senior ICT Officer
Windows OS
Virtualisation
Cloud Computing
Adobe Creative Cloud
Microsoft Office
Network Monitoring
Ubuntu
and 9 other skills
IT Support Officer/Service Desk/Help desk/Desktop Support Intern
