This candidate possesses over 6 years of experience as an IT Support Engineer, specializing in resolving complex technical issues. They have a proven track record of success in providing high-quality support to both junior team members and VIP customers. Their expertise extends to Cisco Jabber and Microsoft AD troubleshooting, as well as managing escalated tickets. This individual is adept at collaborating with cross-functional teams to ensure smooth operations and enhance user productivity. They are also proficient in ServiceNow, Office 365, Active Directory, and Intune, demonstrating a strong foundation in IT infrastructure management. Their commitment to continuous learning is evident through their Microsoft 365 Certified: Fundamentals certification.