Skills:
- Documentation Writing (Business, Functional & Technical Requirement, Test and Training document)
- SDLC Methodology (Agile, Waterfall & V-model)
- Written & Communication
- People/Stakeholder Management
- Microsoft Office Tools (Vis...
Service Desk Manager
Customer Service
Documentation
ITIL
Leadership
Service Desk
Stakeholder Management
and 1 other skill
Skills:
- People management and motivation
- Experienced, with advanced technical knowledge: Level 1 and 2 Support Stakeholder engagement
- Fostering a customer centric approach
- Analysing and leveraging data – making numbers tell a story
- Training and...
IT Analyst
Agile
Communications
Data Analysis
Documentation
HL7
Microsoft Office
Requirements Gathering
SQL
Scrum
Stakeholder Management
Skills:
- Critical Thinking and Data Analysis Skills
- Communication and Data Presentation Skills
- Strong attention to details
- Querying Language (SQL)
- Reporting Tool (Crystal report)
- Spreadsheet (Excel)
- Data Interface Messaging (HL 7)
