Specialties:

• Possess extensive Pre-sales experience for enterprise level software, including preparation of RFI, RFP, driving requirements gathering workshops and proof of concept engagements.
• Worked with enterprise level ERP (SAP and Oracle Retail) and systems management software (automation and performance management) including providing architectural advice, installation, training and implementation.
• Manage incidents and provide support to major Australian and overseas organisations.
• Drove business analysis activities including requirements gathering, preparation of functional and technical requirement documentation.
• Possess end-to-end SDLC experience including preparation of Statements of Work, project planning and monitoring, business analysis, risk analysis through to change management.
• ITIL certified.