I have 27 years of IT industry experience, starting as a computer operator then becoming a technical consultant (Levels 1, 2 & 3) and more recently as the Infrastructure Manager. I also performed the IT Project Manager role for the installation and deployment of Windows 2003 & 2008 servers, Active Directory & desktop Operating Systems, all desktop, notebook & tablet replacement projects, IT infrastructure hardware & software upgrades and network equipment installation & replacement projects. I am also an IBM AS400 (iSeries) operator. I was a key team member of the installation of Windows Active Directory 2003, a key team member for the upgrade of the company's mail system to Exchange 2000 and later Exchange 2003 and also the team lead for the installation and deployment of the company's 15 server Citrix farm.

In addition to 27 years of IT industry experience, I am ITIL 2011 Foundations and Prince2 Foundations certified and I have a sound knowledge and experience with Microsoft operating systems & office applications, fixed & mobile voice & data services and Project Management.

• I also possess the following attributes:
• Strong IT Infrastructure & Service Delivery knowledge and experience
• Strong Microsoft server and desktop operating systems knowledge
• Strong vendor management and contract negotiation skills
• Strong leadership and interpersonal skills
• Strong troubleshooting & consulting expertise
• Excellent communication skills (written and verbal)
• Strong customer service focus
• Strong Helpdesk software knowledge and experience (Clarify, Remedy, Maximo & ServiceNow

Special Training:

• Prince2 Foundations
• ITIL 2011 Foundations
• MS 2282 – Designing a Microsoft Windows Server 2003 Active Directory and Network Infrastructure
• MS 2279 – Planning, Implementing and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure
• MS 2273 – Managing and Maintaining a Microsoft Windows Server 2003 Environment
• MS 2154 – Implementing & Administering Windows 2000 Directory Services
• Microsoft Visio 2010 – Intermediate and Advanced training
• Microsoft Excel 2010 – Advanced training
• Avaya – Avaya Basic Administration
• Avaya – Avaya Call Centre Administration
• Avaya – Avaya CentreVu Supervisor
• AS/400 – Introduction to CL Programming
• AS/400 – System Operators Workshop
• AS/400 – Advanced System Operators Workshop

Technical Skills:

• Windows 2003 / 2008 Server operating systems support and deployment
• Active Directory and Group Policy support and deployment
• Windows XP/Vista/Win7 operating systems and SOE support and deployment
• Microsoft Office suite support and deployment (including Visio & MS Project)
• Microsoft Exchange 2000 / 2003 support
• Terminal Services / Citrix support and deployment
• Avaya PABX Site Administration and CMS Administration and Reporting
• ArcServe and BackupExec backup software support and deployment