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IT Helpdesk and Success manager

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Test Lead

  • ARM
  • Agile
  • CMS
  • Customer Relationship Management
  • Data Analysis
  • Data Management
  • Incident Management
  • Infrastructure Management
  • Leadership
  • Lean Six Sigma
  • Quality Assurance
  • Relationship Building
  • Report Generation
  • Resource Management
  • Server Monitoring
  • and 7 other skills
Professional Technical Skills: - Extensive Functional and Non-Functional testing knowledge – i.e. UI, Interface, System, Integration, System Integration, End to End (E2E), In Sprint, Regression, UAT, Pre Production - Extensive knowledge of SDLC and STLC...

ICT Support Manager

  • Agile
  • Business Analysis
  • Business Process Improvement
  • Cloud Computing
  • Communications
  • Customer Relationship Management
  • Customer Service
  • DNS
  • Data Management
  • IT Support
  • ITIL
  • Incident Management
  • Infrastructure
  • Infrastructure Management
  • Leadership
  • and 18 other skills
Skills: - Strong relationship building, influencing skills, working with key customer contacts, account and business development managers. - Managing multi-million dollar diverse portfolio of clients with a strong focus on customer success - Providing te...

Service Delivery Manager

  • Agile
  • Customer Relationship Management
  • Customer Service
  • Data Management
  • Incident Management
  • Infrastructure Management
  • Leadership
  • Lean Six Sigma
  • Relationship Building
  • Report Generation
  • Server Monitoring
  • Service Delivery Management
  • Stakeholder Management
  • Team Management
  • Vendor Management
  • and 4 other skills
Skills: - Customer Service - Communications - Project Management - Staff Management - SLA Management - Report Writing - Change Management - Contract and Vendor Management - Policy and Standards Development

Project Manager

  • Agile
  • Business Analysis
  • Communications
  • Customer Relationship Management
  • Data Management
  • Documentation
  • Incident Management
  • Infrastructure Management
  • Leadership
  • Lean Six Sigma
  • PRINCE2
  • Relationship Building
  • Report Generation
  • Requirements Analysis
  • Resource Management
  • and 6 other skills
Skills: - Project Management - Stakeholder Management - People Leadership - Problem Solving - Financial Administration - Change Management - Communication - Resource Planning - Operations Management - Business Analysis - Risk Management - Vendor Manageme...

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