Skills:

• Expert knowledge of Microsoft environment and proven ability to extend help to end users including business clients both in person and remotely.
• Knowledge and experience in troubleshooting, repair and re-Installation of software programs and system re-imaging from master drives using various cloning software.
• Proven ability to provide clear instruction and provide support to customers with minimal experience in the information technology field.
• Flexible approach to problem solving, having the ability to work towards diverse guidelines and expectations with ease and a commitment to continue learning in the I.T field.
• Diagnosis / trouble shooting and repair of all hardware and software faults in all Microsoft and Linux environments.
• Expertise with all general hardware repairs and replacement of parts for desktops, notebooks, tablets and smart phones including all designs of hard drives, CPU’s, motherboards, optical drives, RAM, wireless and graphics cards, keyboards and a wide range of peripheral set-ups.
• Extensive experience in back -up systems and data recovery
• Expertise in diagnosing cable and lead faults & power faults and identifying and sourcing optimally compatible hardware for existing and new systems.
• Excellent interpersonal, influencing and relationship management skills. Strong commitment in fostering positive relationships with colleagues and clients.