Skills:

Technical Skills:

• Demonstrated ability to analyse, process and troubleshoot client’s computer or printer software/hardware issues during internship and full time work at PeterMac cancer centre
• Competent administration and maintenance of network accounts and computer through active directory, group policies and SCCM with modification as per user’s requirements
• Proficiency with Microsoft Windows XP/Windows 7/8.1, Windows server 2003/2008/2012, Virtual Private Network, Office 2010 and Outlook/and Exchange server skills developed during the internship
• Proficient user of Citrix director to provide support to thin terminals and modifying Citrix VDI profiles
• Expert in generating and completing work order ticket efficiently using ServiceNow
• Assisted with windows XP/7/8 SOE builds, installation, configuration, and ongoing usability of desktop, laptops, Macs, peripheral equipment and within established standards and guideline
• Demonstrated ability to reimage PC and Laptops to Windows 7/8 through SCCM with upgrading hardware

Non-technical Skills

• Effective solution capabilities demonstrated by intellectual curiosity to look at the issues from multiple perspectives to reach efficient outcome
• Strong time management skills acquired by managing time and priorities – setting timelines, coordinating tasks for self and with other team members on various project
• Proficient communication skills highlighted by understanding client’s requirements/computer issues along with adapting changes on project
• Able to integrate feedback by giving and receiving opinions to emphasise value creation via monthly service desk meetings