Skills:
- Active Directory
- MS Project 2010
- SharePoint
- Microsoft Office 365
- Windows XP /7 / 8 / 8.1 / 10
- Mac OS X – 10.7 / 10.8 / 10.9
- Client Account Management
- Joomla / Drupal / Wordpress
- High Level Customer Engagement
- MCITP – Enterpris...
Application Support
Active Directory
Application Support
Customer Service
Customer Support
Database Administration
Helpdesk
Linux
Microsoft Applications
Microsoft Office
Microsoft Visio
Oracle
Oracle 11g
Perl
SQL Server
Service Desk
and 9 other skills
Technical Skills:
- HP OpenView Service Desk
- BMC Event Manager Console using BMCIX 7.0
- FTSS Console
- Sitescope 7.9
- BMC Remedy IT Service Management and dbSymphony for Incident Management
- GCM (Global Change Management) Portal for Change Requests...
Service Desk Analyst / Support Engineer
Customer Service
Customer Support
Helpdesk
Demonstrated skills & personal attributes:
- Good at problem solving and Mathematics.
- Excellent communication skills.
- Good computer skills.
- Knowledge of tools / maintenance of tools.
- Work well under pressure.
- Good at working in a team...